Frequently Asked Questions

Have a question about Porch + Hall's interior and exterior mats? Here are our most frequently asked questions.

Product Care and Questions

The Outsider

For the frame: wipe clean with a soft, dry cloth. Do not use abrasive cleaners or furniture waxes/polishes.

For the insert: it takes its job of absorbing water seriously! If directly exposed to a serious downpour, the insert will dry out more quickly if it is taken out of frame and placed on its side for the water to run off.

Special note for freezing rain/ice/snow: as with any freezing conditions, the Outsider can become slippery. We recommend only using The Outsider in outdoor protected areas for snow and ice conditions.
To insure the upmost safety of our product, we sell the insert and frame together. We do not recommend inserting any other insert into The Outsider frame.
Stay tuned! At this time, we are not selling inserts separately. Our goal at P+H is to develop a line of additional inserts for a change of season, change of holiday or just a change of mood!
The Outsider overall height is 1”. We recommend a clearance of 1¼” underneath the door.
Yes, with a few considerations for extreme weather. We have designed The Outsider to withstand the abuse of the elements. However, some additional care should be taken if the mat is directly exposed to extreme weather.

Rain: the insert takes its job of absorbing water seriously! If directly exposed to a serious downpour, the insert will dry out more quickly if it is taken out and placed on its side for the water to run off.

Freezing rain/ice/snow: as with any freezing conditions, the Outsider can become slippery. We recommend only using The Outsider in outdoor protected areas for snow and ice conditions.
The wood rails are made of an engineered wood in order to ensure durability and longevity. They require no maintenance except an occasional wipe down with water. If the product is directly exposed to weather (no overhang or covering at all), the wood rail color may gradually fade due to extreme exposure to sunlight over an extended period of time.
The Outsider has been tested for CA65 (the most stringent state standards in the US) and confirmed to have no phthalates, heavy metals or formaldehyde. The insert face is CRI Green Label Plus certified. The insert backing, made of ECO+ rubber, is recycled and recyclable and does not contain harmful carcinogenic substances. Quality materials are a core principle of the Porch + Hall ethos and we will continually work to improve and introduce products that further promote these values.

The Insider

Our preferred method is to spot clean with mild detergent (no bleach), wash or hose down, hang to dry.
Our preferred method is to shake out the mat. If vacuuming, be sure to adjust settings so the rotating brushes are on higher setting to prevent fiber damage or fraying from the beater bar.
Yes, but the Insider is designed for direct contact with hard flooring surfaces and this is not our recommended use.
With an incredibly minimal pile height, The Insider line can fit under most doors easily. But it never hurts to check! The height (or thickness) is 1/8''. We recommend a door clearance of 1/4”.

The Innerweave

Our preferred method is to hose down and hang to dry. For stubborn stains, wipe off the stain in a cloth soaked in a cleaning solvent until dirt is removed. Never pour a cleaning agent directly on the stain.
Our preferred method is to shake out the mat. If vacuuming, be sure to adjust settings so the rotating brushes are on higher setting to prevent fiber damage or fraying from the beater bar.
Yes, but the Innerweave is designed for direct contact with hard flooring surfaces and this is not our recommended use.
The height (or thickness) is 3/8''. We recommend a door clearance of 1/2”.

Shipping & Payment Methods

Once an order is placed, you will receive a confirmation email. Once your order has shipped, you will receive a shipping confirmation email with tracking information.
We do not currently ship to international destinations.
Our current shipping cost is a $10 flat fee.
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.

Returns

P+H wants our customers to be completely happy with their purchase. We will accept returns within thirty (30) days of order placement for a full refund. Goods must be returned unused in original packaging. Shipping charges will be deducted from the original form of payment.

If you need to return an item, please email us at support@porchandhall.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Please email us at support@porchandhall.com with your order number and we can email you a prepaid UPS shipping label to be printed at home. If you don’t have access to a printer please provide a mailing address so we can mail it to you.

Other

We do not currently offer custom sizes.
P+H currently sells inclusively through our website www.porchandhall.com
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Get In Touch

Please contact us at support@porchandhall.com
We make every effort to respond to inquiries within 48 hours. During normal business hours, Monday - Friday, please contact us at support@porchandhall.com